me too... my T "didn't" hear me either... so 2 sessions later.. after much agony on my part... I finally got thru.. (with a little help from a wonderful PC.. person.. ahh Clyde's advice)... thank goodness.. I thought I wasn't gonna "make" it.. but kept at it (I was ready to give up .. it hurts so bad))..... grrrrrrrrrrr the heartbreak of disconnect..

so hang in there... and you are so brave to call back...