I expected those guys to know what sorts of things a client who came to them about X should be talking about and that there was some sort of structure to the whole thing. The first one said there was but that she could not explain it (she lies about this sort of thing all the time) and the second one does start where it left off and has explained a structure to it all. I use the first one for other reasons now - I have imposed a structure that she does not understand.