Dealing with insurance and getting answers can take time.
Reading an email and considering one's reply to it takes time too.
She may not have read your email yet. She spoke about the things in her personal life that require her time and attention so it could be she's taking care of other things like that right now.
Can you reassure yourself with the recent memories of how she's been there for you in the past when you were afraid she would not?
Maybe some journaling would be relieving for you.
Want to try a very nice quided imagery? It's called Secret Garden and it's free at this website
www.meditainment.com. It's very relaxing and soothing. I hope you'll try it out!
Hang in there Moonkin, she's still there...even if you don't see her or feel her presence at the moment.