Thanks! I really appreciate that he found the time to talk to me today. I checked my phone log, and we talked for 26 minutes! Which is half of a session. And he (and T) never charges for phone calls, either. I could tell he was trying to take the time I needed to make it right (though I'm pretty sure he'd have had to go for a client if it went too much longer, but I didn't get the sense he was trying to get me off the phone).

Hope you're able to clear up the misunderstandings with your T, too...though I suspect you will, as he seems quite understanding.