I had a really bad day yesterday. This lady calls in, I let her know I was occupied with a client and would call her back as soon as I was done with my current client.. About 45min go by I finish up and promptly call her back. She screams on the phone "what took you so long!". I proceed to ask standard fact finding questions to to provide her with the right product. She yells at me: "I just want the basic product! " (which there is no such thing). I ask her a few more questions and she's curt and rude, condescending in her replies, not providing any concrete answers so I can help her. Then she screams: "You're stupid! I want to report you to your supervisor! "

Yes out of the blue like that! It floored me. I thought to myself, report me for what? doing my job? it's uncalled for as I'm a highly skilled, intelligent and educated and successful employee.

I wanted to hang up so bad, but I politely said ... " ma'am how can I help you?"... She condescendingly snaps back.. " It's not ma'am it's mrs. Smith to you. You address me as mrs. Smith!" Her rants and screams continue and I tell her I'd get back to her with a price quote before end of day, and the call ends.

Afterward I was so frazzled and depressed all I want to do is just go home. I don't get paid enough to take that kind of abuse.

I'm sorry folks for saying this but she is just a psychotic *****! Of course I didn't say that to her or ever lose my composure or tone but I sure felt like it.

Why are there so many disturbed people in this world? And why are they intently focused on abusing other people?