I don't think it matters really, for some, if they know about the personal life or not. There are a lot of posts (so it seems to me), where people know next to nothing about the therapist and yet go to the worst thing possible (whatever that is for someone) if the therapist cancels.

For me, while I don't particularly want anything tragic to befall the woman, I don't consider it any of my business. I don't see that as mean, just as how they set the game up. There would be no point in me becoming much concerned or worried about it - it simply has nothing to do with me and there would be nothing I could do about it. I say this in part because I have a very close, very sick person in my life and it can become burdensome if, for example, a student (sometimes they find out about it) becomes concerned for me. I wish I could explain this better than I am doing.