I first realized I had depression when I was 29. After I got into treatment and learned different things, I saw that both parents had issues as bad or worse than mine! I also learned that when you have acknowledged your issues and got help, forever after you are known as "the crazy one". Well, that never bothered me. When anyone brought up the subject that I had to have mental help, I'd say: I'm not the only one that needed it, but I am the only one that got it. lol

Add: Kudos to you for handling your call well. You can care as much as you want, but you can't help them if they don't acknowledge they need it.