Update!

I just got hired! Through a temp agency full time and pays great! I just need to work hard and get my own place soon - one step closer to self sufficient. Anyone here who has done/currently works in call centers how do you handle talk time and metrics? My call center experience with my college employer doesn't use that at all but we have to be mindful of our talk time especially on the help desk side - that has been my weakness. Just looking for some tips to be successful.