I don't think you understand how it works.

The reason you get that message is because you don't have a membership with them. How were you able to join eharmony if you didn't pay? I don't understand. They didn't have matches for you because you never joined the site. No one is going to provide services for free until you actually sign up and pay membership. They aren't a charity, they collect money from the members, that's what dating site employees do for a living. You want them to find matches for you, so you sign up.

I never got that page you posted because I signed up and paid a fee ( when I used it), I never saw the page you describe

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