I'm gonna side with ArtChic on this one. She is 100% in the right. You do NOT have to pay for a package in order to be matched; I have signed up (and paid) 4 times with eHarmony...never got appropriate matches (I am not Christian, they sent me heavily religious men, I didn't want children, they sent me men for whom that is a deal breaker). The site has you go through the initial quiz. What Art is referring to is the fact that, after that quiz, eHarmony is saying they don't feel they can match her to anyone. She was probably honest about having a mental illness (I'm speculating, Art). A male friend of mine had the same thing happen to him, and he was honest about the fact that he dealt with mild depression sometimes (it asks you questions about "how often are you happy?" or whatever). So yes, Art is very clear on how the site works. And yes, it is a piece of crap...and I don't say that to be negative, I say that as a person who has used it, optimistically, 4 times, and has been very inappropriately matched simply because I paid my money and they probably just threw matches with the same geographical info at me

Just because you had a specific experience of something, doesn't mean other's experience of it isn't correct, Divine.