"It can happen" ??? What the hey??

That is the lamest response ever. I would be highly annoyed too. To me it sounds like such an idiotic response (like, who would ever say that in response to that question?).

I hope she is reflecting on that comment and mentally kicking herself for being such a complete and utter dufus.

I would be crushed too. I am sorry your T break began on that awful note.
Look after yourself, okay?