Hi sophiesmom: Yes... as your thread title says: sometimes you have to go out... I try to avoid it as much as possible. But occasionally it just has to happen. I have to applaud your patience... waiting an hour. I imagine I would have been at the front desk well before that.

When you schedule your appointment to go back, I think if it were me, I'd mention to the person who's scheduling your appointment what happened the last time around & ask if there might not be some way to schedule at a time when they're a bit less likely to be that backed up. Maybe you can guilt them into giving you just a wee bit of consideration. I don't know... Anyway... I hope you have a better experience next time.