SweetC, I don't know if you are speaking of receptionists (and apologies to any receptionists who may read this) but who do they think they are?

Receptionists are many of the medical facilities I have encountered seem to have a high opinion of themselves. They are rude to patients in person and on the phone. They gave my mom a hard time about scheduling an appt. for my dad, one the DOCTOR wanted him to ask. Only when my mom got snippy back, did she get some results.

My advice...they're not worth you being upset. Next time you call, be snippy back. Or better yet, talk to your doc and explain the problem. Maybe she will take over the calling OR she may have the power to make a complaint stick.

(((((SweetC))))) I hope things improve.