Hello. I've been with new job for almost a month and I'm an agent now. I've been studying my materials every night I'm still choking up on the phones it has been nothing but a barrage of insults from customers daily. I feel like I'm dreading to go to work the money is good with overtime.

I'm on temp to perm with a staffing agency. The overtime is helping me with my goals. Is this normal to feel this way dread going? Our supervisor has coached us and I've been coached only for my call times everything else is fine. Yesterday a customer had me in tears another had me so upset and annoyed by him.

I can't afford to switch jobs but this is a start up company with lots of opportunities. It's all repetition to understand the job which I agree. My confidence isn't good explaining **** and I have no idea what I'm talking about. I just hate being talked to like I'm stupid these customers don't know we're new they don't want us to tell them.

I feel bad telling bs to a customer but I was thinking salesman tell bs to get customers to buy products or sign something. My explanations to customers is all over the place customers insult me daily how I'm terrible. I'm still working on probing questions. I'm venting does anyone have suggestions on confidence and how to explain? I've also been telling myself I'll succeed with the company that gets killed by customers is that normal to say positive affirmations then lose it?