I was so surprised by capital one before our vacation. I was on hold for ever and complained about it nicely to the customer service person who finally answered my call. Things got handled quickly and she credited my account with $30 dollars which was a nice gesture. But what surprised me the most was the huge 2 dozen pink roses that came with a fancy vase from capital one wishing us a happy anniversary just days before we left for our europe trip.
Now that is good customer service.
Shocked me!!!!!
bizi