Hi sophiesmom,

Sometimes it can take 24 hours or more for us to respond to an issue. The Community Support Team is made up of volunteers who are here at different times during the day/night. Discussing an issue can take a bit of time for us, so we certainly appreciate your patience while waiting for a response.

You can also pm a Team member to ask if we are working on your specific issue if you think we are taking too long.

I found this thread just after I sent you a pm discussing your issue, so I thought I would respond to this as well.

Be well,
sabby