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I'm still in a bit of disbelief that anybody would actually yell at a customer... it's just really crazy to me!
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It actually makes sense if you look at it from her perspective. She's angry that you would call the Board because they are contracted through the board & now the board knows that there is an issue & that ends up making her feel threatened about their position with the contract. IT'S WRONG, but I'm sure that was the thinking behind her yelling at you for contacting the board after trying & trying to get hold of them directly.
She was being totally defensive because she knows they aren't doing the job they are contracted to do:
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Well. This woman calls me back and spends 20 minutes yelling at me, telling me that it's unreasonable for me to call the board member (dude, I wouldn't have to bother her if you'd return your calls!) who is on vacation out of the country (I had no clue, I emailed her - if she didn't want to deal with emails, she could have waited to respond), etc. She then tells me how wonderful her husband is, how he tries to take care of the people in our community, how he already came out and did maintenance on my AC unit (um, nope - I didn't see him - she says that if I wasn't home, he'd just clean the outside unit, but I work from home, so if they had bothered to schedule a date, I'd be here and if he had knocked, I would have seen him)..
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Remember her yelling is because of HER PROBLEM & you had EVERY RIGHT to do what you did given the circumstances.
Do you own your condo? If so, part of the closing you should have received a copy of your bylaws at the time you closed escrow. If you are renting, then the owner will have the bylaws. If not, you can find out from the BOD where you can access a copy.