Hugs to you guilloche....

Things will be better, I'm sure. You have made it known that you're not afraid of telling the board about his lack of decent service, so perhaps they will remember that.

I believe that jobs like this get bid out. So the board probably went with the lowest bid. It sucks, but that's the way it goes.

My mom always said it's the squeaky wheel that gets the grease....

I'm not so good at confrontation myself, but I'm more than happy to make my case known when I have one.

Hang in there.