cyber and telephone tree rudeness - i.e. impossibility to get a live person or any way to get answers to a computer or gadget problem that I PAID GOOD MONEY FOR. It's not the "representatives'" that are cyber-rude - it's not their fault, and I feel real sorry that they have to deal with people like me all day long (I know it's not just me!) --it's "the System" and the policy makers at the top of the company who set it up. Forbes Magazine's study says telephone companies and health insurance companies are the #1 worst! Sometimes I fly into a rage with this stuff. I almost broke my phone when I smashed it down on the desk.