I wouldnt take it personally.
If you came to me saying you needed a glass of orange juice, but all I had with me to offer was milk, beer, and wine, would it feel like a rejection of YOU? nope, i just cant give you what you need. so to really help take car eof your needs, i would send you to the guy who is selling orange juice down the street- that is what would help you the best.
does that make any sense?