There is still the issue of what to do when I'm mistreated. I'm committed to dealing with the issue rationally (so not angry outbursts or hostility), but what does that leave?

In regards to the issue I mentioned above, I did very clearly let the offender know her actions were inappropriate and let her know what I expected to happen in the future. I was definitely assertive.

I think I handled the situation very well, all things considered. I think it might take a while before it fades from my memory. I still feel angry when I think about it. And even that admission is somewhat painful.

Unfortunately, it is a fact that some people (intentionally or not) and situations will continue to be an issue, and demand a reaction. I am responsible for that reaction, and I want to be sure that reaction is reasonable.