((((perna))))) i know. insurance companies can be more trouble than it is worth. talk with you pdoc and, maybe, he can get help get his office worked out. a lot of times, it's a coding issue. i know it's like banging your head against the wall, since they are a pain. insurance companies are a pain for docs, too. believe it or not, docs are in over their heads with insurance companies' rules, policies, coding, and all that, and they feel it, too.