She normally has her phone on silent. She never answers it. There was one time she accidentally left her ringer on. She went to turn it off and realized it was her elderly neighbor whom she often cared for. T feared it was an emergency as she never called her during the day. So T asked if I minded if she quickly took the call. I told her to go ahead. She quickly realized it wasn't an emergency and quickly told her friend she was in with a client and hung up. It was strange but since it was a one time thing I didn't stress. If it were a regular occurrence it would bother me. The only other times she has looked at her phone is when we were discussing contact. She leaves her phone face down on the stand next to her chair. I know for a fact she answers patient email between clients if her next client isn't there yet. I prefer email and so we email off and on throughout the day on occasion.