I retract my previous post on the other thread, amandalouise, stating that it only takes a T a few minutes to send an email notifying a client that their email has been read and received . . . at least in response to how things are done in your clinic. Sounds like a T working at your clinic needs to bill for a double session when faced with all that bureaucracy! That said, I do think that the kind of actions you described sound more like a CYA kind of bureaucracy. I do understand that in this sue happy work world businesses have to protect themselves, but that lengthy procedure is ridiculous! When T and/or clinics begin to get bogged down in CYA procedures, then they're really not thinking deeply about the needs of their clients, they are more wrapped up in making sure they aren't paying out big bucks in in litigation. Personally, if I was faced with that procedure whenever a client sent me an email (if I was a T which I'm not), I'd be resentful and have difficulty focusing on what the client needed. But that's just me and my personal difficulty with jumping through the hoops that I don't view as necessary.

I have to also add that I think that the world has definitely changed in regard to safety issues. The recent "political" hacking of email has been embarrassing to lot of U.S. leaders. It has made me think about my "emails" to my T and my friends over the years. A few were cringeworthy, along the same lines as poor Colin Powell's emails that reveals that he engages in gossipy talk in his emails just like the rest of us. I'm not sure that I'd send some of the emails I've sent nowadays. I think maybe snailmail is a little safer in this day and age. Yikes! Terrible to think that we're going backwards instead of forward in regard to technology.