I tend to agree with you. I do however think that lots of times people just don't know what to say or how to respond when friends or family are really having a tough time so they do what they can to avoid the conversation.

Without going into details, I can tell you that I've seen two situations where a person was either facing death or had lost a child, and those around them for the most part acted as though nothing happened. I don't think the people meant to be unkind, rather I think they didn't have a clue how to respond without the situations overwhelming them.

And most people have enough going on in their own lives that they just don't have time to get involved others' lives unless it's a close family member. Try not to take offense.