The other day a good friend of mine had some disagreement with an independent contractor. I don't think that he managed to fix whatever the issue was. Anyways, he emailed her recently and told her that because of their "cultural" differences, that he couldn't help her or something like that.

She speaks English just fine. He's white if that matters btw. She is very upset about this but she's way to nice to complain about him to the BBB or yelp. She showed the email to her therapist and she was told that yes indeed he was out of line and that comment was racist.

Who can she complain to? She has not responded to that jerk yet. If she does, what should she say? I told her to not work with him again. My husband is very smart and he works for himself, but he told me that there isn't really any place that she can complain about him to.

What should she do? She is a passive person.