What she can do depends on where she lives. I mean, there are numerous organizations that can help. You're in the USA so for starters there's Consumer Affairs. She can also call 311, explain the situation and they'll take it from there. If they say there's nothing THEY can do, ask for information where she can get help. There are ALWAYS ways to get help! Don't let anyone say otherwise. She can contact the ABA (American Bar Association). Just go online for the number of your specific state. There are so many things that can be done.
The only thing really needed is foot power, determination and hard work to get things done.