Therapists don't need to be in private practice to be caring. I have gone to mental health clinics and found most of them to be good, caring people.

This t is never going to be your ex t. Instead of finding fault why don't you try and think about all the good things she does do to show you she cares. I have switched to many different therapists over the years. You have to give them a chance. She didn't have to go back and shake your hand but she did. T sounds at least she is trying.

If you continue to be unhappy with her find someone else or talk to her about it