We just had a new floor installed in our house. When the installation crew came they had to move our wooden entertainment unit in order to start putting the floor down. Our old carpet was still there. When they moved the unit, the top shelving piece slid off and fell to the ground. The backed popped off of it and the crew spent about 25 minutes or so drilling the piece back together. They were apologetic and said that if we still didn't feel like it looked right, then call their store and they would replace it. When sitting in our room and looking at the unit, it looks the same as it did before. It still functions the same way and appears fine. The only thing is when you stick your head into the unit itself and look up at the underside of it, there are about 4 half-dollar size spots where the veneer is ripped off and the particle board is gouged out. Cosmetic damage mainly. Again, it's not visible from the room. Only visible if you stick your head in and look under it, which most people never do anyway. I should add this is a 10 year old piece that has a few scratches and dents in it already from wear and tear over the years. And it is not a family heirloom or anything. Would you all make a claim with the store for this or not? I'd rather not deal with the hassle of this if it's not worth it.