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InACorner said:
...but i did a major boo boo...so i went into this aggressive ladies room...i asked her calmly if she really needed anything ...she looked at me and said no....and then i looked at her and said fine...then you need to be quiet......i told the day cna what happen...i said i was stressed out and all of that ...and i told her ...she looked at me and said you shouldnt say things like that because people will report you and you could go to jail for abuse and neglect....

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From what you write, I don't quite get it. You shouldn't say things like what? It sounds like the cna (whatever that is) was stessed herself!

Actually, I think it would be a lot better to say to the woman "please be quiet" rather than "you need to be quiet" -- I have been told things like that before and it made me very angry. It puts the burden on the patient -- as though there were some objective need and she is in the "wrong". But if you made a mistake of any size that is a mistake and you can do better the next time.