His dad died, he isn't employed by the clinic where she saw him - he doesn't seem to be seeing clients privately or indeed seeing clients at all. Not working as a therapist seems like a "real" reason for not working with her. Or do you think he should be giving the reasons for not working, which could range from I don't need the money, to I don't actually like client work, to I've been dismissed for malpractice or I'm terminally I'll.

I don't think I would be happy giving that level of info to people I work with, your view may differ. I guess we all have different levels of comfort around personal disclosure and privacy.