Rose u are so right u pay a lot of money to feel like this. It's close to emotional abuse. If u file a complaint then it will get worse. I drive to another city for my health care because of the same type of attitude they have. I have thought about this and have a solution some type of pay you if i get better plan. pay based on your heath condition after they see u. They would be more concerned because now they have money involved unfortunately I can't see happening.