I'm sorry you're having so many problems, right out of the car :-)

"I met a person the other day in the Walmart parking lot;" don't be hiring people you know nothing about to come into your home! It costs nothing to go to the Better Business Bureau online site and check out contractors.

We had our porch, balcony, and deck done and it took 13 months. We checked the contractor and they had a few BBB marks agains them but over a couple years and they weren't "serious" enough and we were having trouble finding someone to do the job at the right price. But we were able to get it done to our liking because we hadn't made the last payment (and the company wasn't "bad" just poorly run/organized).