---response. After you get the medication, write a letter describing this situation to your insurance company, perhaps copying the head of the pharmacy. I responded negatively to a dental ins co poll once and the managing dentist retired. there is no excuse for this. You could report this,to the ins co right now by phone. They can't have this type of thing happening 1. To preserve their reputation and income. 2. To,avoid lawsuits- if something happened to you because of this they would be liable. this is way out of bounds.