Sounds like there was a mixup between the community case assistant and the social worker. I'd talk to the community case assistant and ask them to talk to the social worker and make sure they get their act together so it doesn't happen again. That it is in the case worker's book obviously doesn't meant is in your social worker's! I wouldn't write off the social worker until you find out what actually happened, how the ball got dropped. I wrote a check in one place today and make a mistake entering it in another and the community case worker could have easily done that; written it in the book but not gotten the appointment! or the reverse could have happened on the social worker's end with making the appointment and not writing it down or something. I don't think it had anything to do with you personally, was just really shoddy administration coordination on their part.