ANY attempted phone contact with a "customer service" line for certain (many) electronic devices is likely to get me seriously p.o'd, and/or send me into a rage. My therp and I are working on my problem with these idiots. Even when I limit the conversation to 10 minutes (our new plan) that is not helping. I just wasted 15 minutes, and something that was working fine is now not working at all -- so I''m at a Minus One in finding ia solution to the issue I called about in the first place. The solution to my phone problems is never talk to such people on the phone. This means -- I have to make a special trip to their physical store, where people know exactly how to fix the problem -- in 1-2 minutes. Of course, this involves probably an hour of my time to get there, solve problem , and get home, or to another errand.