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Old Nov 20, 2016, 03:42 PM
Anonymous48850
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The best advice I was given when dealing with conflict was not to argue but to say things like, that must make you really angry, tell me about it, I can see how upset this is making you, tell me more about what happened - basically give them time and space to let off steam. And then ask what they would like to happen, and you go from there. With an apology. Does that help your situation at all?