Lack of empathy or apathy are consequences of modern societies. People have to work longer, and have to work harder to keep a job. There is barely time for others, including family. Children don't get the attention and love they deserve. Adults are stressed about their future, ... etc. The problem is that these societies want us to change our nature. And that's what's happened. There is no time for emotions. People are becoming like robots to survive.

I don't think it's helpful to tell someone to see a therapist. It's like saying you are hopeless here, try your last resort, a therapist. Most people don't need a therapist, but they need a genuine connection, but most people don't have the time and energy for that. They want you to become a robot, like many, to live in this world.