Quote:
Originally Posted by prefabsprout
It sounds like he wasn't coping and taking it out on staff.
I had a manager who did that, it's hard to deal with. Yes you can report them upwards but it's catching them at it (often they can be very sly and will behave in front of their own managers) and no guarantee it will get sorted. I'm glad it worked out for you in the end.
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Several of you have suggested reporting the incident. This was a small independent store and he was the owner. There was no "upwards" that I was aware of (now or then)... and that could have been another factor that affected his behavior.