She is being rude, demeaning, and I would go as far as say cruel towards you.

A decent T would *not* treat clients like this.. I am very sorry but I think she knows she can get away with treating you this way (and that you'll 'take it'), thus she keeps pushing.

Despite telling her how you feel, not only does she still keeps the phone - like a ticking bomb - in session but dismisses your feelings as "a small thing" *then* turns the table on you. That's rich.

After all, you are paying her for her time. The least she could do is be present, even if it means being in silence. How utterly rude and dismissive to ignore you and file her nails or type away etc. This is appalling. Not only is she lacking courtesy or respect but she is being terribly unprofessional. She doesn't deserve your custom.