Hugs to Yu
Ou art. I used to work in a call centre and had one rude person who wanted follow up on an issue. In his notes it said the issue couldn't be escalated because he refused to answer all the questions. I said I would have to ask sme more questions, if he didn't mind. Well he nearly deafened me when he repeatedly hit the receiver on the table and screamed in my ear. I was only new and in my confusion I hit the wrong button on the plantronics box. Apparently I was to blame. I do understand and it's difficult not to let a few rude people ruin your day.