Back to the topic...

Yes, using the chat rooms according to their purpose is going to be necessary...just as takes place here in the forums.

It helps with the flow, but also meets expectations of anyone coming in...according to the room. Mostly, though, as DocJohn said, it allows to the higher degree the community's main purpose...receiving support on mental health related concerns.

**Edited to add...

The moderation/administration team has agreed to make ourselves more available as we can to the chat community. If you see a moderator/administrator in chat and there's a current issues, please don't hesitate to PM. However, there won't be one available in the chat rooms more often than not, so please remember that forwarding transcripts are the best way to help a continual disturbance/upset.