There's a difference between "doesn't change anything" or "nothing gets done" in the way a certain member wants things to change or get done and, "my perception is that nothing changes or gets done."

We work with members individually and privately every week on problematic issues in chat. Let me assure you that things do "get done" and members do change their chat behavior. Whether it's to the extent of other members' liking or not is beyond our control.

I know the frustration members feel (as I feel it myself sometimes)... Chat is a very different environment than the forums. We do try our best to make it as safe as the forums, but it can be very challenging -- for us all.