I'm closing this thread now, because it appears that despite explaining things, I'm still not explaining them well enough for others to understand that, indeed, actions are taken when chat reports are made. (Maybe not the action you or another member wants, but that is up to the team to decide, not individual members.)

Chat is not for everyone. If you don't feel safe or supported in the chat environment, it may not be a place you want to spend much time in.

Thanks,
DocJohn