Hello Vibrating Obsidian: I'm sorry you had this unfortunate experience.

I have had the experience of replying to someone's post with what I hoped would be useful insight, only to realize later that I apparently had no idea what I was talking about!

I've also had the experience of having, apparently, offended someone here on PC whom I thought I was offering support.

I suppose these sorts of experiences are inevitable from time-to-time. Hopefully this experience will not color your opinion of us to severely.