the time that comes to mind, is 1 year when I was trying to ring up this shop to see if they had some certain cds so I could order them.

I started going through the list, and their was complete silence at the other end of the line

when I was done, the assistant said, word for word,

well, we don't ****ing have them

and I complained about her to the manager. what colourful language for a shop assistant

another time I got a 4 cd country set from them, but when they sent the box, they only sent 3 cds

so I complained, and the answer I got?

well, if you're not happy, buy it somewhere else

I don't even use them anymore