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Originally Posted by ADeepSandbox
Something really scared me at work. We had a person come in with a complaint, screaming and yelling and smelling very strongly of alcohol. He was drunk and very aggressive. I got screamed and cursed at. I was scared he might have a gun or hit me. I think he was very drunk. I was one of two other women in the room. My boss finally came back in from being out and he threatened to call the police. The man stopped yelling so much. He finally left.
I was on a tight deadline but I had to go out to my car and go get some juice and get away from the office. I called my mom just to talk to try and calm down, but my mom just got even more upset than I was and started fussing about why my office doesn't have a policy to protect us. I don't know! I just work there! I wanted support and ended up getting fussed at by my mother because it scared her, too.
I felt all shaky but I managed to go back to work. I talked with my boss about what we could do to train for a situation where someone comes in with a gun..
I'm really upset, I don't feel safe at work. I don't feel safe, period. Why do people have to be like that?
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That is a scary situation and you should talk to your supervisor about having a panic button installed and have a written protocol for how others respond to the button being activated. It's not an expensive type of fix. It could be a flashing light outside your office where others could see it. They could call the police and approach with caution. The police can always be cancelled if the problem resolves itself. Depending on the office layout maybe a barrier(full or partial) could be put up to keep people away from you and give you time to take cover. It is something you should present to your boss and have other employees sign it with you so it would show a group concern. Then a copy needs to be filed away somewhere by you. Most drunks are all mouth, but you just never know anymore. Be careful.