Hi MickeyCheeky

Weak, hopeless, a loser?!?!?!?!
I don't see that in you in the slightest!!
While I know some things must be really difficult for you, those things don't have to be the things that define your value.........there are some situations you find it real tough to cope with, and maybe some situations you'd completely avoid........but you've certainly shown yourself on here to be empathetic, supportive, kind.........and those I'd say are really important qualities..........to me value doesn't at all be about "managing certain situations".........to me it's more about what's inside
And anyway, some of those situations........well you/we may be able to work out plans to make them a little easier, or find alternative routes to having to straight on manage them............

And I'm wondering whether your giving yourself the credit you otherwise should give yourself??
For example, you said you may pick up a call for someone else and it gets difficult..........I'm guessing very difficult at times, hey?? But what you need to allow to stand out is not as much how difficult it's been, but that you managed to do it despite how very difficult it's been........and allow that to give you some confidence in the strength you've shown. I don't know if it will help or not if you keep doing that but regardless you deserve to give yourself that credit!!

And excellent advice from MatBell in writing down what you want to say in phone calls, have a list and tick off what you've wanted to say as you manage to say it.........as for things you're asked.......if they make you anxious, have some "get out's" as in "I'll have to think about/check that out and get back to you" or "I'll look into it/need to talk to someone about it, and let you know"...........you don't have to be "put on the spot" over anything

And depending on some situations you mention...........I don't know whether there'd be room for you to try some breathing exercises or grounding techniques, even if it means stepping away from the situation briefly???

As for the T though........and kudos on you actually thinking about taking the telling them route........could always email instead...........but perhaps have a list of why you don't think things are working, just in case they can learn from that and offer to support you as you need/want to be supported.........otherwise, at least it might help for you to feel more justified in what you're telling them...........I know it may still feel really hard though, so sending you my very best wishes with it

Alison