Well here's a rant...

Cancelling my television cable/internet and closing the account has been horrendous. The experience has been difficult and after their constant browbeating I almost gave in. This shouldn't be allowed.

I called up the company to tell them I wished to close the account. They instead transferred me to a Retention team member who wouldn't listen and got very threatening. I demanded they shut the services off.

The next day I saw they hadn't. I got a call from their retention team again and had another go round. Again, heavy handed tactics designed to belittle me into giving up. Again my demand they shut the service - and demand they do so immediately.

two days later I still had tv and got my final bill. They were charging me to close the account and for 3 months of services not received. When I called about that I got the retention team again.

I know we're not supposed to name firms and businesses but my Canadian friends here will recognize Shaw.

They got their equipment back. And of course, while doing so they sent the retention team after me again. Crying.

Got my final notice of the bill after which I spoke to 4 billing agents before they agreed to send me a statement with a breakdown of the particulars including proof I was in arrears. ANd then? Back to the retention team. More brow beating.

Oh, and the real kicker, they claim I'm still watching tv - I don't even have the equipment to do so.