Ok, so...I don't even know where to start with this I'm that angry, nor do I know whether anger is a "normal" or appropriate response to this situation, or whether I'm just blowing things out of proportion here.

Basically, I have been emailing potential new T's receptionists to inquire about the waiting list and update my availability. They also happen to be old T's receptionists as they(the Ts) work in the same practice/clinic/center/whatever you call it. We have emailed back and fourth a couple of times now in order to make arrangements. However, on receiving an email today, I realized that the emails I had been receiving were not coming directly from the reception email but from: "[insert old T's name and email address] on behalf of [insert receptionist's name and email address]." However, the messages were signed off as being from one of the receptionist, and on one occasion, the other. In each of the emails, I noticed something that also seemed odd. The spelling errors in each were identical, the use of language was the same and the strange grammatical errors too. Not only that, I recognize all these peculiarities all too well from the emails I exchanged for over a year with old T. On phoning the center, I found out the receptionist I had been emailing today is on holiday. Old T has been emailing me in the guise of a receptionist! WT actual F!?

Why might she do this? Well, I've tried to be rational and I guess that she's just covering the receptionist while she's away, which is a reasonable course of action for her to take. But why, why, why pretend to be the receptionist? That's what's making me angry. I wouldn't have minded if she had emailed as herself on behalf of the receptionist but having pretended to be someone else when I know full well it's her...does she think I'm so stupid I wouldn't notice? If nothing else, her name and email being in the address kind of gives it away! Not only am I questioning my intelligence here but all sorts of questions have been triggered by this situation e.g. Was I such a bad client? Does she think I can't be trusted? Why is she trying to deceive me?

I have no idea how to respond to the final email. I mean, am I to just carry on pretending that I think it's the receptionist I'm emailing and insult my own intelligence? What do I do?